Hall Mazda Virginia Beach
General 1-888-973-2497

Hall Mazda Virginia Beach

What Questions to Ask When You Bring Your Car in for Service

When the time comes to take your car to your dealer for maintenance or repairs, you should get ready to ask some questions. You will improve communications between yourself and the service center and help create a positive experience. Hall Mazda Virginia Beach recommends you start by asking the questions listed here, and then ask any other questions you may have.

What is wrong with my car?

Some automotive service requests seem straightforward. For example, most us understand oil changes, radiator flushes, tire rotations, and other common maintenance work. But there are times when your vehicle doesn't work correctly, and you may not know what’s wrong with it. In such a case, you should explain the symptoms of the problem to our service staff and then ask the service manager to call you when technicians discover the problem.

What will service cost?

Auto owners on a budget cannot afford to make open-ended commitments to auto service, so they should get an estimate for requested service before they leave their car at the service center. It is recommended to obtain a written estimate. This will provide you with tangible evidence of the discussions you had with dealer service personnel. 

What finance options are available?

Sometimes vehicles need major engine work that can cost thousands of dollars. Many dealers have in-house or third-party financing plans that can help drivers quickly get their cars back on the road. If you can finance your repair, you can keep the bill off your credit cards and have time to get the money together to pay it off. If you cannot get help with financing repairs, ask about ways to reduce the cost. 

When will service be completed?

Mechanics work all day at the dealership, so they sometimes forget that drivers have busy schedules that involve work, school, and family responsibilities. Our mechanic or service manager can provide an estimate of how long your scheduled maintenance will take and will call you when the service is completed. If the time nears for you to pick up your vehicle, give the service center a call before you leave your home or office. You will avoid wasting a trip if you find out your vehicle will not be ready until later.

What is your guarantee?

Service guarantees help drivers understand the amount of risk they assume when asking for service. Some repairs may come with a satisfaction guarantee. However, labor-intensive repairs may only offer a warranty on newly installed parts.


At Hall Mazda Virginia Beach, we're dedicated to providing you with an outstanding service experience, so never hesitate to let us know how we can make it even better. Schedule your appointment today.